No, you can checkout as a guest. However, creating an account allows you to track orders, save your favorite products, and enjoy a faster checkout experience.

Click on the "Sign Up" or "My Account" button at the top of our website, enter your details, and follow the prompts to set up your account.

Click on "Forgot Password" on the login page and follow the instructions to reset your password via email.

Browse our products, select your preferred options (size, color, design), and add them to your cart. Once ready, proceed to checkout and follow the payment instructions.

Absolutely! Many of our products can be customized. If this option is available, it will be listed on the product page.

If not, contact us directly for special requests.

Once your order is complete, you’ll receive a confirmation email with your order details. If you don’t see it, check your spam or promotions folder.

Changes can be made within 24 hours of placing your order. Contact us immediately with your order number and requested changes.

Please note that additional fees may apply.

We offer USPS, UPS, and FedEx shipping options with expedited services, if necessary. During checkout, you can choose the option that best suits your needs.

Processing time may vary based off the items chosen and shipping time depends on your chosen method.

Non-custom items typically are processed within 3-5 business days and 10-14 days for custom items.

Standard shipping usually takes 2-7 days after processing depending on your location.

At this time, we do not ship to PO boxes unless your local office has provided you with further instructions.

Currently, we ship within within the United States, APO/FPO/DPO Military, and US territories only.

We hope to expand to international in the future.

Once your order ships, you’ll receive a tracking number via email. Use it to track your package on the carrier’s website.

Due to the customized nature of our products, ALL SALES ARE FINAL.

Orders can be canceled within 24 hours of placement. After that, we cannot guarantee cancellation as production may have started.

We understand that things may happen during transit. Please inspect your order immediately upon reception and contact us immediately if the the item is defective or damaged, you have 5 days to report after delivery. Please note this does not guarantee a refund or return.

To inquire about a return, please contact use first via email or on the contact form. If your return is accepted, we will determine who is responsible for shipping (based on the situation).

We will notify you once we have received and inspected your returned and will let you know if the refund was approved or not. This s not a guarantee.

If approved, your refund will be automatically retuned to your original payment method. Please note this can take 3-5 business days to process, however, it can be longer depending on your bank or credit card company.

Yes, we offer discounts on bulk orders.

Some discounts are automatically applicated. If you do not see it, please contact us to inquire about other pricing.

At this time, that option is not available on the user side.

Reach us via email at jwoocreations@gmail.com, or through the contact form on our website.

We’re available to speak or chat: Monday - Friday (9AM - 5PM EST). Saturday support is limited.